To be able to use the full range of Shopware 6, we recommend activating Javascript in your browser.

DE

EN

TRANSPARENCY INFORMATION

Newsletter

	Newsletter
Responsible person and representative	Porzellanmanufaktur FÜRSTENBERG GmbH Meinbrexener Straße 2 37699 Fürstenberg T +49 5271 401-0 shop@fuerstenberg-porzellan.com
Data protection officer	scope & focus Service-Gesellschaft mbH Leonhardtstr. 2 30175 Hannover T +49 511 3642210 information@scope-and-focus.com
Purpose and legal basis	Regular sending of "FÜRSTENBERG" style tips, background information on the FÜRSTENBERG manufactory, special campaigns and presentations of exclusive porcelain articles, presentation of new products; Art. 6 para. 1 lit. a) DSGVO (consent)
Data categories	e-mail address, language, salutation, first name, surname, date of birth (optional), the person concerned already owns Porzellan von Fürstenberg (optional).
Legitimate interests	There is no legitimate interest.
Recipients or categories of recipients	Internal recipients: Distribution Possibility for an external software company to access the personal data for maintenance purposes. Possibility for an external hoster to take note of the personal data. Possibility for an external newsletter hoster to take note of the personal data. The personal data can be accessed when the data is destroyed by an external data destruction company. Possibility to take note of the personal data in the case of copying by an external service provider.
Transfer to third countries	A transfer of customer data to a third country is not planned.
Storage duration	Until the withdrawal of consent.
Right of access (Article 15); rectification (Article 16); erasure (Article 17(1)); limitation of processing (Article 18); opposition (Article 21); transferability of data (Article 20)	The following rights of data subjects exist vis-à-vis the person responsible: Right to information (Art. 15); rectification (Art. 16); deletion (Article 17(1)); limitation of processing (Article 18); opposition (Art. 21); transferability of data (Art. 20)
Revocation of consent	A revocation of the consent is possible at any time for the future.
Right of appeal	Data protection complaints can be lodged with the competent supervisory authority. The competent supervisory authority is The State Commissioner for Data Protection of Lower Saxony Prinzenstrasse 5 30159 Hannover T +49 511 120 45 00 e-mail: poststelle@lfd.niedersachsen.de www.lfd.niedersachsen.de
Obligation to provide the data	There is no legal or contractual obligation to provide the personal data of the person concerned.
Data source	In case of collection by third parties: collection of personal data by external FÜRSTENBERG Porzellan-Vertriebler.
Automated decision making	Not applicable, as no automated decision making is carried out.

Contact

	Contact
Responsible person and representative	Porzellanmanufaktur FÜRSTENBERG GmbH Meinbrexener Straße 2 37699 Fürstenberg T +49 5271 401-0 shop@fuerstenberg-porzellan.com
Data protection officer	scope & focus Service-Gesellschaft mbH Leonhardtstr. 2 30175 Hannover T +49 511 3642210 information@scope-and-focus.com
Purpose and legal basis	Inquiries of any kind: questions about FÜRSTENBERG, questions about products, etc.; Art. 6 para. 1 lit. a) DSGVO (consent)
Data categories	Salutation, title, first name, last name, e-mail address, subject, message, copy of message to own address.
Legitimate interests	There is no legitimate interest.
Recipients or categories of recipients	Internal recipients: respective requested department. Possibility of access to personal data by an external software company for maintenance purposes. Possibility of the personal data being accessed by an external hoster. Possibility of disclosure of personal data during data destruction by an external data media shredder. Possibility of knowledge of the personal data during the copy maintenance by an external service provider.
Transfer to third countries	There are no plans to transfer customer data to a third country.
Storage duration	Deletion of personal data after answering the contact request.
Right to information (Article 15); rectification (Article 16); erasure (Article 17(1)); limitation of processing (Article 18); opposition (Article 21); transferability of data (Article 20)	The following data subject rights exist vis-à-vis the controller: Right of access (Art. 15); rectification (Art. 16); Erasure (Art. 17(1)); Restriction of processing (Art. 18); Objection (Art. 21); Data portability (Art. 20)
Revocation of consent	Revocation of consent is possible at any time for the future.
Right of appeal	You can file data protection complaints with the competent supervisory authority. The competent supervisory authority is The State Commissioner for Data Protection of Lower Saxony Prinzenstraße 5 30159 Hanover Te +49 511 120 45 00 E-mail: poststelle@lfd.niedersachsen.de www.lfd.niedersachsen.de
Obligation to provide the data	There is no legal or contractual obligation to provide the personal data of the data subject.
Data source	If collected by third parties: Collection of personal data by external FÜRSTENBERG porcelain distributors.
Automated decision making	Not applicable, as no automated decision-making is carried out.

Press contact

	Press contact
Responsible person and representative	Porzellanmanufaktur FÜRSTENBERG GmbH Meinbrexener Straße 2 37699 Fürstenberg T +49 5271 401-0 shop@fuerstenberg-porzellan.com
Data protection officer	scope & focus Service-Gesellschaft mbH Leonhardtstr. 2 30175 Hannover T +49 511 3642210 information@scope-and-focus.com
Purpose and legal basis	Press enquiry by e-mail (no transparency, as data is only collected when the e-mail is received); Art. 6 para. 1 lit. f) DSGVO (consent)
Data categories	Name, address data, contact data, concern/interest
Legitimate interests	The legitimate interest of the press is to facilitate or enable its own work on the basis of the information provided by this distribution list.
Recipients or categories of recipients	Internal recipients: marketing and communication Possibility of access to personal data by an external software company for maintenance purposes. Possibility of access to personal data by an external hoster. Possibility of access to personal data during data destruction by an external data destruction company.
Transfer to third countries	A transfer of customer data to a third country is not planned.
Storage duration	Deletion after revocation of consent.
Right of access (Article 15); rectification (Article 16); erasure (Article 17(1)); limitation of processing (Article 18); opposition (Article 21); transferability of data (Article 20)	The following data subject rights exist vis-à-vis the controller: Right of access (Art. 15); rectification (Art. 16); Erasure (Art. 17(1)); Restriction of processing (Art. 18); Objection (Art. 21); Data portability (Art. 20)
Revocation of consent	Revocation of consent is possible at any time for the future.
Right of appeal	You can file data protection complaints with the competent supervisory authority. The competent supervisory authority is The State Commissioner for Data Protection of Lower Saxony Prinzenstraße 5 30159 Hanover T +49 511 120 45 00 E-mail: poststelle@lfd.niedersachsen.de www.lfd.niedersachsen.de
Obligation to provide the data	There is no legal or contractual obligation to provide the personal data of the data subject.
Datasource	If collected by third parties: Collection of personal data by external FÜRSTENBERG porcelain distributors.
Automated decision making	Not applicable, as no automated decision-making is carried out.

Call back request

	Callback request
Responsible person and representative	Porzellanmanufaktur FÜRSTENBERG GmbH Meinbrexener Straße 2 37699 Fürstenberg T +49 5271 401-0 shop@fuerstenberg-porzellan.com
Data protection officer	scope & focus Service-Gesellschaft mbH Leonhardtstr. 2 30175 Hannover T +49 511 3642210 information@scope-and-focus.com
Purpose and legal basis	Interested party or customer has a question about a product, a product group or the ordering process; Art. 6 para. 1 lit. a) DSGVO (consent)
Data categories	Name, Telephone number
Legitimate interests	There is no legitimate interest.
Recipients or categories of recipients	Internal recipients: Sales Possibility of access to personal data by an external software company for maintenance purposes. Possibility of access to personal data by an external hoster. Possibility of personal data being accessed when data is destroyed by an external data media shredder. Possibility of personal data being known during copy maintenance by an external service provider.
Transfer to third countries	A transfer of customer data to a third country is not planned.
Storage duration	Deletion of the recall request after completion or after three unsuccessful recall attempts.
Right of access (Article 15); rectification (Article 16); erasure (Article 17(1)); limitation of processing (Article 18); opposition (Article 21); transferability of data (Article 20)	The following data subject rights exist vis-à-vis the controller: Right of access (Art. 15); rectification (Art. 16); Erasure (Art. 17(1)); Restriction of processing (Art. 18); Objection (Art. 21); Data portability (Art. 20)
Revocation of consent	Revocation of consent is possible at any time for the future
Right of appeal	You can file data protection complaints with the competent supervisory authority. The competent supervisory authority is The State Commissioner for Data Protection of Lower Saxony Prinzenstraße 5 30159 Hanover T +49 511 120 45 00 E-mail: poststelle@lfd.niedersachsen.de www.lfd.niedersachsen.de
Obligation to provide the data	There is no legal or contractual obligation to provide the personal data of the data subject.
Datasource	If collected by third parties: Collection of personal data by external FÜRSTENBERG porcelain distributors.
Automated decision making	Not applicable, as no automated decision-making is carried out.

Gift table

	Gift table
Responsible person and representative	Porzellanmanufaktur FÜRSTENBERG GmbH Meinbrexener Straße 2 37699 Fürstenberg T +49 5271 401-0 shop@fuerstenberg-porzellan.com
Data protection officer	scope & focus Service-Gesellschaft mbH Leonhardtstr. 2 30175 Hannover T+49 511 3642210 information@scope-and-focus.com
Purpose and legal basis	The customer creates a list of gift suggestions for an event at his or her own request and invites people himself or herself who can then purchase the products for the purpose of the gift; Art. 6 para. 1 lit. f) DSGVO - legitimate interest
Data categories	Client: Master data, address data Guests of the customer: E-mail address
Legitimate interests	The legitimate interest of the customer is the transmission of a gift notice with an option to purchase.
Recipients or categories of recipients	In the event of a purchase by the customer's guests, no data will be transmitted to the customer. Possibility for an external software company to take note of personal data for the purpose of maintenance. Possibility of the personal data being accessed by an external hoster. Possibility of obtaining knowledge of the personal data in the event of data destruction by an external data media shredder. Possibility of personal data being known during copy maintenance by an external service provider.
Transfer to third countries	A transfer of customer data to a third country is not planned.
Storage duration	Deletion: unlimited; deletion by customer
Right of access (Article 15); rectification (Article 16); erasure (Article 17(1)); limitation of processing (Article 18); opposition (Article 21); transferability of data (Article 20)	The following data subject rights exist vis-à-vis the controller: Right of access (Art. 15); rectification (Art. 16); Erasure (Art. 17(1)); Restriction of processing (Art. 18); Objection (Art. 21); Data portability (Art. 20)
Revocation of consent	Revocation of consent is possible at any time for the future
Right of appeal	You can file data protection complaints with the competent supervisory authority. The competent supervisory authority is The State Commissioner for Data Protection of Lower Saxony Prinzenstraße 5 30159 Hanover T +49 511 120 45 00 E-mail: poststelle@lfd.niedersachsen.de www.lfd.niedersachsen.de
Obligation to provide the data	There is no legal or contractual obligation to provide the personal data of the data subject.
Datas ource	If collected by third parties: collection of personal data by external FÜRSTENBERG porcelain distributors.There is no legal or contractual obligation to provide the personal data of the data subject.
Automated decision making	Not applicable, as no automated decision-making is carried out.

Gift voucher sale

	Gift voucher sale
Responsible person and representative	Porzellanmanufaktur FÜRSTENBERG GmbH Meinbrexener Straße 2 37699 Fürstenberg T +49 5271 401-0 shop@fuerstenberg-porzellan.com
Data protection officer	scope & focus Service-Gesellschaft mbH Leonhardtstr. 2 30175 Hannover T +49 511 3642210 information@scope-and-focus.com
Purpose and legal basis	A customer buys a shopping voucher for a third party. The voucher is sent by mail; Art. 6 para. 1 lit. b) DSGVO (contract or pre-contractual relationship) if the customer and the recipient are identical. Art. 6 para. 1 lit f) DSGVO (legitimate interest, if the customer gives goods to the recipient as a gift.
Data categories	Customer: see also "Processing customer orders via webshop", "Shipping processing", "Invoicing: Accounting (accounts receivable and accounts payable)". Recipient: name of recipient, voucher text, e-mail address
Legitimate interests	The legitimate interest of the customer is the transmission of a gift voucher.
Recipients or categories of recipients	Internal recipients: sales, financial accounting, management. Possibility of access to personal data by an external software company for the purpose of maintenance. Possibility of access to personal data by an external hoster. Possibility of access to personal data during data destruction by an external data media shredder. Possibility of personal data being known during copy maintenance by an external service provider.
Transfer to third countries	A transfer of customer data to a third country is not planned.
Storage duration	Voucher number and voucher value until deletion of the customer account by the customer
Right of access (Article 15); rectification (Article 16); erasure (Article 17(1)); limitation of processing (Article 18); opposition (Article 21); transferability of data (Article 20)	The following data subject rights exist vis-à-vis the controller: Right of access (Art. 15); rectification (Art. 16); Erasure (Art. 17(1)); Restriction of processing (Art. 18); Objection (Art. 21); Data portability (Art. 20)
Revocation of consent	Revocation of consent is possible at any time for the future
Right of appeal	You can file data protection complaints with the competent supervisory authority. The competent supervisory authority is The State Commissioner for Data Protection of Lower Saxony Prinzenstraße 5 30159 Hanover T +49 511 120 45 00 E-mail: poststelle@lfd.niedersachsen.de www.lfd.niedersachsen.de
Obligation to provide the data	There is no legal or contractual obligation to provide the personal data of the data subject.
Data source	If collected by third parties: Collection of personal data by external FÜRSTENBERG porcelain distributors.
Automated decision making	Not applicable, as no automated decision-making is carried out.

Shipping processing

	Shipping processing
Responsible person and representative	Porzellanmanufaktur FÜRSTENBERG GmbH Meinbrexener Straße 2 37699 Fürstenberg T +49 5271 401-0 shop@fuerstenberg-porzellan.com
Data protection officer	scope & focus Service-Gesellschaft mbH Leonhardtstr. 2 30175 Hannover T +49 511 3642210 information@scope-and-focus.com
Purpose and legal basis	Customer-related compilation of deliveries. Storage of personal data for dispatch control and electronic transmission to logistics service providers. Creation and forwarding of delivery notes and outgoing invoices; Art. 6 para. 1 lit. b) DSGVO (contract or pre-contractual relationship), if the customer and the recipient are identical. Art. 6 para. 1 lit f) DSGVO (legitimate interest if the customer gives goods to the recipient as a gift.
Data categories	Master data, address data, contract data
Legitimate interests	If the customer differs from the recipient of the goods, we store the address of the recipient within the scope of the authorised recipient in the receipt of the goods (gift).
Recipients or categories of recipients	Internal recipients: sales, financial accounting, management. Possibility of access to personal data by an external software company for the purpose of maintenance. Possibility of access to personal data by an external hoster. Possibility of access to personal data during data destruction by an external data media shredder. Possibility of personal data being known during copy maintenance by an external service provider.
Transfer to third countries	A transfer of customer data to a third country is not planned.
Storage duration	Bills of lading 6 years Business letters 6 years
Right of access (Article 15); rectification (Article 16); erasure (Article 17(1)); limitation of processing (Article 18); opposition (Article 21); transferability of data (Article 20)	The following data subject rights exist vis-à-vis the controller: Right of access (Art. 15); rectification (Art. 16); Erasure (Art. 17(1)); Restriction of processing (Art. 18); Objection (Art. 21); Data portability (Art. 20)
Revocation of consent	Revocation of consent is possible at any time for the future
Right of appeal	You can file data protection complaints with the competent supervisory authority. The competent supervisory authority is The State Commissioner for Data Protection of Lower Saxony Prinzenstraße 5 30159 Hanover T +49 511 120 45 00 E-mail: poststelle@lfd.niedersachsen.de www.lfd.niedersachsen.de
Obligation to provide the data	There is a contractual obligation to provide the above data
Data source	If collected by third parties: Collection of personal data by external FÜRSTENBERG porcelain distributors.
Automated decision making	Not applicable, as no automated decision-making is carried out.

Processing of customer orders via webshop

	Processing of customer orders via webshop
Responsible person and representative	Porzellanmanufaktur FÜRSTENBERG GmbH Meinbrexener Straße 2 37699 Fürstenberg T +49 5271 401-0 shop@fuerstenberg-porzellan.com
Data protection officer	scope & focus Service-Gesellschaft mbH Leonhardtstr. 2 30175 Hannover T +49 511 3642210 information@scope-and-focus.com
Purpose and legal basis	Processing and documentation of customer orders placed by customers via the web shop in connection with personal data of buyers. If FÜRSTENBERG Porzellan has to make advance payments, e.g. in the case of purchase on account, we reserve the right to obtain information on identity and creditworthiness from specialised service companies (credit agencies) in order to protect our economic interests. Art. 6 para. 1 lit. b) DSGVO (contract or pre-contractual relationship) if the customer and the recipient are identical. Art. 6 para. 1 lit f) DSGVO (legitimate interest if the customer gives goods to the recipient as a gift.
Data categories	Master data, address data, contract data
Legitimate interests	If the customer differs from the recipient of the goods, we store the address of the recipient within the scope of the authorised recipient in the receipt of the goods (gift).
Recipients or categories of recipients	Internal recipients: sales, shipping, financial accounting, management. Possibility of access to personal data by an external software company for the purpose of maintenance. Possibility of personal data being accessed by an external hoster. Possibility of access to personal data during data destruction by an external data media shredder. Possibility of knowledge of personal data during copy maintenance by an external service provider. Data transfer to an identity or credit information service if FÜRSTENBERG Porzellan has to make advance payments.
Transfer to third countries	A transfer of customer data to a third country is not planned.
Storage duration	Retention of invoices for 10 years Offer documents that led to the order 6 years Order and purchase order documents 6 years Offer documents that did not lead to an order 0 years, business letters 6 years
Right of access (Article 15); rectification (Article 16); erasure (Article 17(1)); limitation of processing (Article 18); opposition (Article 21); transferability of data (Article 20)	The following data subject rights exist vis-à-vis the controller: Right of access (Art. 15); rectification (Art. 16); Erasure (Art. 17(1)); Restriction of processing (Art. 18); Objection (Art. 21); Data portability (Art. 20)
Revocation of consent	Revocation of consent is possible at any time for the future
Right to appeal	You can file data protection complaints with the competent supervisory authority. The competent supervisory authority is The State Commissioner for Data Protection of Lower Saxony Prinzenstraße 5 30159 Hanover T +49 511 120 45 00 E-mail: poststelle@lfd.niedersachsen.de www.lfd.niedersachsen.de
Obligation to provide the data	There is a contractual obligation to provide the above data
Data source	If collected by third parties: Collection of personal data by external FÜRSTENBERG porcelain distributors.
Automated decision making	Not applicable, as no automated decision-making is carried out.

Set up costumer account

	Set up customer account
Responsible person and representative	Porzellanmanufaktur FÜRSTENBERG GmbH Meinbrexener Straße 2 37699 Fürstenberg T +49 5271 401-0 shop@fuerstenberg-porzellan.com
Data protection officer	scope & focus Service-Gesellschaft mbH Leonhardtstr. 2 30175 Hannover T +49 511 3642210 information@scope-and-focus.com
Purpose and legal basis	Creation of a customer account for order processing; Art. 6 para. 1 lit. a) DSGVO (consent)
Data categories	E-mail address, password, title, first name, last name, company, address suffix, street, house number, postal code, city, VAT ID, country, telephone, fax, mobile phone, telephone (private), date of birth, administration of billing and delivery addresses, order status check, order history, personal notepad, personal wish list, newsletter administration, special and discount promotions.
Legitimate interests	There is no legitimate interest.
Recipients or categories of recipients	Internal recipients: sales, financial accounting, management. Possibility of access to personal data by an external software company for the purpose of maintenance. Possibility of access to personal data by an external hoster. Possibility of access to personal data during data destruction by an external data media shredder. Possibility of personal data being known during copy maintenance by an external service provider.
Transfer to third countries	A transfer of customer data to a third country is not planned.
Storage duration	Until the customer account is revoked, or after 5 years of inactivity.
Right of access (Article 15); rectification (Article 16); erasure (Article 17(1)); limitation of processing (Article 18); opposition (Article 21); transferability of data (Article 20)	The following data subject rights exist vis-à-vis the controller: Right of access (Art. 15); rectification (Art. 16); Erasure (Art. 17(1)); Restriction of processing (Art. 18); Objection (Art. 21); Data portability (Art. 20)
Revocation of consent	Revocation of consent is possible at any time for the future
Right to appeal	You can file data protection complaints with the competent supervisory authority. The competent supervisory authority is The State Commissioner for Data Protection of Lower Saxony Prinzenstraße 5 30159 Hanover T +49 511 120 45 00 E-mail: poststelle@lfd.niedersachsen.de www.lfd.niedersachsen.de
Obligation to provide the data	There is no legal or contractual obligation to provide the personal data of the data subject.
Data Source	If collected by third parties: Collection of personal data by external FÜRSTENBERG porcelain distributors.
Automated decision making	Not applicable, as no automated decision-making is carried out.