Consumers are entitled to a cancellation right under the following conditions:
1.1. Cancellation right
You have the right cancel this contract within 14 days without specifying reasons. The cancellation notice period is 14 days from the day on which you or a third party appointed by you, who is not the carrier, last took possession of the goods.
In order to exercise your cancellation right, you must inform us (Porzellanmanufaktur Fürstenberg GmbH, Meinbrexener Str. 2, 37699 Fürstenberg, Germany, telephone: 05271/ 401 0, fax: 05271/ 401 100, e-mail: firstname.lastname@example.org) by means of a clear declaration (e.gl a letter sent by post, telefax or e-mail) about your decision to cancel this contract. You can use the attached cancellation form template for this, however, this is not prescribed. To preserve the cancellation time limit, it is sufficient for you to dispatch the notification about exercising the right of cancellation prior to the expiry of the cancellation time limit.
1.2. Consequences of the cancellation
If you cancel this Contract, we will immediately refund you with all payments received from you, including shipping costs (with the exception of additional costs that result from the fact that you have selected a different shipping method than the standard, low-priced shipping method offered by us) and in any case, no later than within 14 days from the day as of which this notification about your cancellation is received by us. For this refund, we will use the same payment method that you used for the original transaction, unless explicitly agreed otherwise with you; in no case, will we charge you any costs for this refund. We can refuse the refund until we have received the returned goods or until you have provided evidence that you have returned the goods, depending on which takes place sooner.
You must send back or hand over the goods to us immediately and in any case, no later than within 14 days from the day on which you inform us about the cancellation of this contract. The time limit shall be fulfilled if you dispatch the goods prior to the expiry of the time limit of 14 days.
You shall bear the direct costs of returning the goods. You are only required to cover any loss in value of the goods, if this loss in value is due to handling of the goods that is not necessary for inspecting the quality, characteristics and function of the goods.
1.3. Exceptions from the cancellation right
Unless the parties have agreed otherwise, the cancellation right shall not exist for the following contracts:
Contracts for the delivery of goods that are not prefabricated and for which the production of an individual selection or specification by the consumer is relevant or that are clearly customised for the consumer's personal requirements.
1.4. General information regarding the cancellation right
a. It would be nice if you could avoid damaging and contaminating the goods. In view of this, it would be desirable for you to return the goods in their original packaging with all accessories and all packaging components. If you are no longer in possession of the original packaging, please ensure that there is adequate protection from shipping damage.
b. Please do not return the goods to us freight forward, if possible.
c. For delivery within the Federal Republic of Germany, you basically have the opportunity to use our free collection service for returning the goods. If you use this, we kindly request that you contact us in this regard.
d. Please note that the foregoing Points a-c are not a precondition for exercising the cancellation right.