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entitled to a cancellation right under the following conditions:
have the right cancel this contract within 14 days without specifying reasons.
The cancellation notice period is 14 days from the day on which you or a third
party appointed by you, who is not the carrier, last took possession of the
order to exercise your cancellation right, you must inform us
(Porzellanmanufaktur Fürstenberg GmbH, Meinbrexener Str. 2, 37699 Fürstenberg,
Germany, telephone: 05271/ 401 0, fax: 05271/ 401 100, e-mail:
email@example.com) by means of a clear declaration (e.gl a letter
sent by post, telefax or e-mail) about your decision to cancel this contract.
You can use the attached cancellation form template for this, however, this is
not prescribed. To preserve the cancellation time limit, it is sufficient for
you to dispatch the notification about exercising the right of cancellation
prior to the expiry of the cancellation time limit.
1.2.Consequences of the cancellation
you cancel this Contract, we will immediately refund you with all payments
received from you, including shipping costs (with the exception of additional
costs that result from the fact that you have selected a different shipping
method than the standard, low-priced shipping method offered by us) and in any
case, no later than within 14 days from the day as of which this notification
about your cancellation is received by us. For this refund, we will use the
same payment method that you used for the original transaction, unless
explicitly agreed otherwise with you; in no case, will we charge you any costs
for this refund. We can refuse the refund until we have received the returned
goods or until you have provided evidence that you have returned the goods,
depending on which takes place sooner.
must send back or hand over the goods to us immediately and in any case, no
later than within 14 days from the day on which you inform us about the
cancellation of this contract. The time limit shall be fulfilled if you
dispatch the goods prior to the expiry of the time limit of 14 days.
shall bear the direct costs of returning the goods. You are only required to
cover any loss in value of the goods, if this loss in value is due to handling
of the goods that is not necessary for inspecting the quality, characteristics
and function of the goods.
Exceptions from the cancellation right
Unless the parties have agreed otherwise, the
cancellation right shall not exist for the following contracts:
for the delivery of goods that are not prefabricated and for which the
production of an individual selection or specification by the consumer is
relevant or that are clearly customised for the consumer's personal
1.4. General information regarding the
a. It would be nice if you could avoid
damaging and contaminating the goods. In view of this, it would be desirable
for you to return the goods in their original packaging with all accessories
and all packaging components. If you are no longer in possession of the
original packaging, please ensure that there is adequate protection from
do not return the goods to us freight forward, if possible.
c.For delivery within the Federal
Republic of Germany, you basically have the opportunity to use our free
collection service for returning the goods. If you use this, we kindly request
that you contact us in this regard.
d. Please note that the foregoing
Points a-c are not a precondition for exercising the cancellation right.
Porzellanmanufaktur FÜRSTENBERG GmbH
Meinbrexener Straße 2, 37699 Fürstenberg, Germany
T +49 5271 401-0, F+49 5271 401-100
Managing Director: Stephanie Saalfeld
Chairman of the Supervisory Board: Dr. Anne Deter
Registration Court: Hildesheim HRB 110 416
Registered offices: Fürstenberg
Legal form: GmbH, VAT ID No. DE 811132615